Because time doesn't overlap it is relatively easy to accidentally overwrite a days worth of entries if you accidentally meant to make your start time of an entry to 3:00 PM, forgetting to add the "PM", and the system defaults to 3:00 AM, and giving you a quick "are you sure message". The desktop application hasn't always been that reliable (crashes, the window opening) although I still run it in the background to monitor what I'm working on, so I can go back and review it at any time. The project selection tool starts to get slow to load when you have a lot of projects in the system. Time is linear, and cannot overlap so if you need to go back and change your time because it wasn't tracked properly, you don't need to worry about readjusting all entries to make sure you're not double billing a client. It's easy to create a budget for a project that can be assigned to either time or a monetary value. The relatively unofficial API support for the product is very through if there isn't a first party support already built in for the tools we use, Browser Extension enabling ZenDesk Support, then we have some flexibility to build up additional solutions to integrate TMetric into our work flow. So far, all the features on its free plan have benefited me, my client and my work. If you feel that your report lacks some tasks you finished, you can always review and rewrite you reports for a more accurate summary. Nonetheless, you can also fix your reports even after the period you have worked on. You can also choose as to how your summary reports will be shown-will it be by projects, by tasks, by team or by whole. You can actually enumerate the different tasks you have worked on within your preferred timeline(hour/day/week/year). What I like most about it is its simplified yet detailed reports on a chosen time period. But as I understand its real purpose, I then started enjoying its use especially on summary reports. At first, I doubted its capability as time tracker as I was confused on how to use it. It also helps me to easily connect with the client. Reports show the time from different external systems, as well as the time entered manually in TMetric. ![]() It helps me to prioritize set of tasks within its respective period. To disassociate the TMetric task from the Evernote task, click the cross icon next to the task name in the bottom right corner of the time entry editor. As we all know digital marketing has a broad set of tasks that needs to be segmented especially on reports. Reports show the time from different external systems, as well as the time entered manually in TMetric.I initially used Tmetric in digital marketing. To disassociate the task from the Zendesk ticket, click the cross icon next to the task name in the bottom right corner of the time entry editor. You can edit the name of the task and change a project without losing a link to the Zendesk issue. The corresponding time entry appears on the Time page in the TMetric web app. You can easily navigate back to the Zendesk ticket simply by clicking the link icon next to the task name.Ī time entry with an external task can be edited. If you are the workspace owner or assigned admin in TMetric and start the timer for the first time, TMetric pulls out from Zendesk and adds to your TMetric workspace: Notice that the Start timer button changes to the Stop timer button and displays the time spent on the ticket. ![]() ![]() A dialog window opens where you can view and edit the contents of the ticket. You will see the Start timer button on the upper right of the window.Ĭlick the Start timer button and TMetric will start recording your Zendesk working time. ![]() Locate timer button on a Zendesk ticketĬlick the Views tab and select a required ticket.
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